Thank you for completing intake! Submit Required Documentation

Use this form to submit required documentation like insurance cards, diagnostic paperwork and medical records. Please note, we will not be able to conduct your Initial Assessment without required documentation that meets your insurance payor's requirements.

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Give us a call at (804)-215-5600 to speak with one of our specialists for more information.

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FAQ

Why do you require these documents?

If you plan to use insurance to cover ABA therapy services, AnswersNow is required to collect and submit specific documentation to your insurance provider (also referred to as your “payor”). This documentation helps us verify your child’s eligibility, determine your expected costs (if any), and avoid any delays in the onboarding process.

Which documents are required?

Required documentation typically includes:

  1. Insurance Card(s)
    We require copies of the front and back of all active health insurance cards. This ensures we can confirm your coverage, identify specific health plan requirements, and avoid any delays in processing your child’s services. If you cannot locate your insurance card(s), please contact your insurance provider to request a replacement or plan information.
  2. Diagnostic Report
    Please provide a formal diagnostic evaluation outlining the tests administered and confirming a qualifying diagnosis for Autism Spectrum Disorder (ASD) or other qualifying diagnosis (i.e. VA Medicaid accepts diagnoses of Attention-Deficit/Hyperactivity Disorder, Global Developmental Delay, and/or Speech Delay). This report is essential for authorizing ABA therapy and helps us understand your child’s unique clinical needs.
  3. Referral Letter or Letter of Medical Necessity
    Many payors, including Medicaid, require a referral for ABA therapy from your child’s Primary Care Physician (PCP) or the diagnosing clinician. This documentation must be submitted as part of the authorization process for therapy services. If you’re unsure whether a referral has been completed, please reach out to your child’s PCP or diagnosing provider. If additional support is needed, our team is happy to assist.

Please note that every insurance payor has its own criteria regarding:

  • The types of evaluations or assessments that must be included in your child’s diagnosis
  • The number of assessments or criteria match required
  • The acceptable timeframe in which the diagnosis must have been made

Some states’ Medicaid plans require that a diagnosis be renewed periodically. For example, some payors may require a re-evaluation every 1 to 5 years to maintain coverage. We strongly encourage families to proactively seek a new diagnostic evaluation if they are approaching their plan’s expiration window, as this helps prevent any disruptions in care.

If any additional testing, reevaluation, or documentation is needed, our team will notify you and provide specific guidance on what to request from your provider.

To ensure a seamless onboarding process and uninterrupted care, we kindly ask that you submit the above documentation at your earliest convenience. Our team will review all materials, confirm your child’s eligibility, and walk you through any next steps.

I submitted my documents, what's next?

A member of our team will review your documentation and check against your insurance's requirements. If any additional documents (referral letters, letters of medical necessity, etc.) or testing is required, they will reach out to you and provide more guidance. 

If you do not hear from anyone within 2 weeks, please give us a call at (804)-215-5600.